Hi Partners,
Greetings,
Hope you are doing Well!!!!!!!!!!!!!!!
Please forward a profiles to shankar@techconsultinc.com
Here are the requirement details
ITSM Systems/Business Analyst
12 mos
*upon offer, candidates must complete a background check and drug test*
ITSM Systems/Business Analyst
Summary:
Responsible for managing key customer relationships within ITSM project to support business needs for business critical service and processes. Manage demand by collaborating with customers, Business Systems partners, outside vendors and other stakeholders to identify customer requirements, assess impact to other data systems, consider available alternatives, compare costs and recommend solutions. Apply a strong business and/or technical acumen when defining technology solutions that add value to the business areas. Manage process for large, more complex applications/projects, and/or applications/projects with high prioritization.
Essential Responsibilities:
• Manage demand for assigned applications or areas of ITSM including prioritization, release management, and requirements definition. This includes ensuring the proper alignment of business requirements related to new ITSM or new information systems solutions and enhancements to existing systems or ITSM for business critical applications.
• Manage key customer relationships to ensure processes are integrated to support customer expectations. Communicate effectively with key leadership, business peers, IT peers and vendors to solve business/technical problems and provide technical solutions. Escalates customer concerns to Business Systems management
• Executes against an IT plan for assigned business area or technical area of responsibility in conjunction with manager or peers. Management of activities relative to the business area I/T Plan to include application portfolio management, data security, and determination of the business requirements for disaster recovery, availability and fail-over capability of systems. Stay abreast of operational performance and impact to business. Serve as key respondent and facilitator for internal and external application audits
• Develop information systems or ITSM solutions and conduct planning for the assigned business area or technical areas of expertise. Lead cross-functional teams to assure that the solutions and plans meet business area changing business, customer, and competitive requirements. Provide consulting to all customers to ensure that the plans are integrated into the overall business area strategic and operational plans
• Develop and leverage relationships with the I/T Operations area and other Operations teams so that solutions are appropriately prioritized within the overall scope of their activities
• Possess expertise on the business process for assigned business area or areas of technical expertise. Provide internal consulting to business area customers for ITSM support, applicable business functions and the information systems which support those functions
Looking forward to hearing from you at the earliest!!!
Regards
Shankar
Professional Recruiter
33505 State Street, Suite # 200 Farmington, MI 48335
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Linkedin: www.linkedin.com/in/shkrajan
Email : Shankar@techconsultinc.com
Messanger: shankarraj001@yahoo.com
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TCI- Technology Consultants inc
Note: It is not a solicitation attempt!!!
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