Minneapolis
Senior IT Service Management/ServiceNow Architect
12 month Contract
*Must pass a drug test and background check once offered the position*
Project Description:
The ServiceNow (SN) Program will replace existing infrastructure processes and 20 disparate tools for Incident, Problem, Change, Service Request, Configuration, and Knowledge Management with reengineered processes on the ServiceNow (SaS) application. A new integrated infrastructure tool and process is critical for our goals through 2013.
Role: Senior IT Service Management/ServiceNow Architect
Primary Responsibilities:
· Provide thought leadership and "best practices" from multiple environments in developing strategies, roadmaps, and architectures for IT Service Management and how to best utilize ServiceNow to enable IT Service Management
· Define project work intake process which is standard and repeatable
· Define work categorization criteria for segmenting work requests into Major Releases and Minor Enhancements, and Incident Resolution (Fixes)
· Define process for requirements collection, documentation and tracking
· Define process for determining project priorities based on strategic business objectives and priorities and ensure seamless interface between business, application, and technology infrastructure teams
· Develop model to provide the capability for consistent scoping, estimating, scheduling and executing work
· Develop portfolio level status reporting
· Develop demand management framework to balance resources with business demands, ensuring that resource capacities support business priorities
The Information Architect will provide data strategy and governance oversight for a focused portion of the Ameriprise information architecture, ensuring that projects and programs within the portfolio are supported by the appropriate data deliverables.
Responsible for developing information architecture solutions that are aligned with the objectives and standards of the enterprise data management strategy and enable optimal performance, stability, and extensibility.
Create the high level architecture and data solution design for projects (conceptual model, integration model, sourcing) in alignment with the portfolio and enterprise data strategy.
Translate enterprise or business needs into long-term information architecture solutions.
Apply enterprise vision to all portfolio, technical and application projects understanding and communicating different architectural models/strategies that are consistent with business strategies. - Analyze business processes, operational applications and source data to understand dependencies, anomalies and implicit business rules that impact the ability to manage the master data.
Design, develop and maintain logical and physical data models.
Perform data profiling and analysis, and develop data models that correspond to the business and technical requirements.
Review and sign-off on all project data models.
Provide governance oversight to ensure project adherence to information architecture strategy, principles, standards, policies and procedures throughout all project phases.
Partner with other architects to ensure alignment and integration across portfolio boundaries and promote an enterprise focus on data management.
Review information architecture deliverables throughout development process to ensure quality & traceability to requirements and adherence to all plans & standards.
Develop and maintain the portfolio information architecture strategy including data models, data strategy (e.g. management, integration and optimization), and apply to ongoing projects and initiatives, acting as the subject matter expert in key data areas (e.g. data integration, data quality, master data governance, security).
Develop and build strong relationships and use effective communication skills to influence and accomplish strategic information architecture objectives.
Work with project managers and across the architecture organization to develop the approach and cost estimates to produce information architecture deliverables for projects.
Assess and facilitate engagement of other data management services (DBA and data integration) for the projects within the portfolio.
Provide high level tracking of project progress, with respect to data architecture deliverables, to ensure timely delivery and efficient use and staffing of data architecture resources.
Contribute to the development and evolution of the Enterprise Reference Architecture and the Information Architecture.
Communicate, educate and ensure adherence to sound data management principles and where possible, the re-use of data as well creating and managing meta-data and business rules for the use of data.
Establish guiding principles and a reusable methodology for managing information architecture deliverables.
