Mounds View, MN
Development/Support Technical Lead (MDTJP00007813)
6+ Month Contract
Provide operational leadership, support, training, testing for assigned global enterprise applications. Work closely with business sponsors to present standard and/or custom build offerings, as necessary.
Analyzes, designs, develops, tests, implements and maintains computer applications systems to meet functional objectives of the business. Will also participate in systems responsibilities and some application design.
Provide operational leadership, support, training, testing for assigned global enterprise applications. Work closely with business sponsors to present standard and/or custom build offerings, as necessary.
POSITION RESPONSIBILITIES:
• Provide application technical support consistent with defined service levels for assigned application.
• Follow MSS-IT standards, procedures and methodologies for project management and system development.
• Ensure applications operate in accordance with the needs of the business and optimize investment
• Build credible relationships across teams to understand functional specifications, as well as confirm support requirements
• Collaborate to ensure appropriate planning and execution of delivery, cutover, and hypercare activities.
• Govern the following phases of the development life-cycle: design, development/unit testing/, break-fix support of FUT/UAT, hypercare, and support
• Partner with functional and technical teams to coordinate triage and resolution of issues within defined service levels
• Perform technical support and system development functions, consistent with defined service levels, for assigned business applications. This includes the ability to:
o work closely with end-users to identify issues and capture business requirements
o translate business requirements into system design specifications
o perform appropriate development and testing activities
o communicate clearly both verbally and in writing
o coordinate activities between both end-users, other IT departments and offshore leads
o Lead troubleshooting initiatives for issues that arise.
o Resolve complex client technical issues:
o Isolate and determine root cause of complex technical problems based on client and support center input; work on problems of moderate to difficult scope where analysis of situations or data require an in-depth evaluation of various factors
o Resolve technical issues escalated from the IT Support Center and other team members
o Troubleshoot and analyze symptoms related to computer system errors to determine effective resolution of client issue
o Interact with escalation resources (vendors) to resolve complex technical issues as required
o Create appropriate documentation as defined by the development methodology
o Manage ticketing system bucket
o Transition & prioritize tickets (daily)
o Liaison for escalation or sensitive support issues w/ customer
o Giving direction on actions for complex ticket resolution
o Interface w/ vendor support
o All P1/P2s - MI's
o Ownership w/problem management & coordination w/ Architecture
• Define and maintain support plans, SLAs, and metrics outlining team performance managing support queues
• Govern staffing plans and assignments, as well as provide day-to-day direction regarding assigned work and priorities
• Partner with applications, infrastructure, business and project teams to define processes and procedures to monitor systems, rapidly respond to incident tickets and provide status to management on business impact.
• Provide leadership during critical management situations and organize support teams towards impact mitigation. This includes facilitating crisis management process and follow-up on issues root cause resolution with corrective / preventive measures.
• Early engagement in application life cycle process and collaborate with project team in defining business support models consistent with defined overall production / application support strategy and approach.
• Provides effective change leadership in driving continuous improvements and innovation in the business focus production support area
• Maintain competency in the technologies related to responsibilities.
o Manage all phases of development of Java/web related technology builds and coordination with contract and MS resources from initiation to implementation.
Responsible for the following deliverables:
• Technical design specifications
• Code Review
• Support Plans (SLAs, Metrics, Work flow)
• Applicable SOPs
• CMDB
Partnering with key areas:
• Process Teams (BA)
• Application Architect
• Testing Services
• Technology vendors
DESIRED/PREFERRED QUALIFICATIONS
• Undergrad Required
• 7+ years of experience with a Bachelor's Degree
• 5+ years of experience with a Master's Degree
• Experience with installation, configuration and troubleshooting issues related to Java related technologies (web services and core Java).
• 4+ years Database knowledge.
• Infrastructure and firewall solid background.
• Server administration / Database knowledge.
• EPM software - Microsoft Project Server Admin/ Microsoft Project Professional/ Sharepoint Admin
• Enterprise Application Platform experience with Unix, Windows, Active Directory, IIS and Tomcat.
• Programing Language experience with Java, SQL, XML, C#, .NET
• Reporting tools experience with SSRA & SSAS
• Server experience with Window, Solaris, Unix and Linx
• Database experience with MSSQL and Oracle
• Strong communication skills
• Strong leadership skills
• Technical Lead experience
• Experience in regulated field
• ITIL v3 Foundation Certification-preferred
Looking forward to hearing from you at the earliest!!!
Regards
Shankar
Professional Recruiter
33505 State Street, Suite # 200 Farmington, MI 48335
V (248)-522-6879
F (248)-579-4454
Linkedin: www.linkedin.com/in/shkrajan
Email : Shankar@techconsultinc.com
Messanger: shankarraj001@yahoo.com
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