Remedy Developer
(Service Request Management, Service Level Management, Incident Management, Change Management, Problem Management, CMDB)
Bellevue, WA
Duration : Long Term
Client : Direct to Wipro Technologies
Interview : Telephonic and Skype (Webcam) discussion
Joining : Immediate
In need of a Remedy Developer who will work closely with customers, business analysts, and team members to understand business requirements that drive the analysis and design of quality technical solutions. Strongly desire experience with ITSM-related products including Service Request Management, Service Level Management, Incident Management, Change Management, Problem Management, CMDB.
Duties & Responsibilities:
Leading the implementation and operations of Remedy version 8.x.
Install, upgrade, apply patches and manage a Remedy system environment and application framework.
Help Administer/Implement Action Request System and ITSM (Information Technology Service Management) suite applications and frameworks using ITIL methodologies.
o Responsible for designing, coding, testing, implementing, maintaining and supporting application software that is delivered on time and within budget. Utilize industry accepted project management principles, methodologies, tools, and best practices throughout the project life cycle.
Create, modify, and archive company, support group, location, workflow, and user data while gathering requirements from internal users to integrate their applications with Remedy.
Manage and support integration with other enterprise applications using various technologies
Gathering requirements from the customer and building new reports as required.
Knowledge of ITIL concepts and framework
Qualifications
7+ years of progressively responsible work experience in the offered position or as a Technical Lead, Systems Analyst, or related.
7 years of progressively responsible experience must involve installing, upgrading, and managing a Remedy environment, including at least one years of experience with Remedy version 7.6.x.
Experience must also involve working with ITSM suite applications using ITIL methodologies
Proficient with Business Objects Universe and report development.
Proficient with Oracle database and Unix OS.
Proficient with developing with Remedy Java API, ARSperl, and Remedy Web Services.
Experience with Remedy Distributed Server Option.
Experience in requirements-gathering and project management.
Ability to troubleshoot complex problems involving Remedy applications and integrated systems.
Ability to develop and maintain strong working relationships at all levels of the organization
Strong verbal and written communication skills.
Excellent analytical and organizational skills.
Ability to effectively establish and meet deadlines
Ability to work collaboratively with technical and business areas
Willingness to work a flexible schedule to accommodate project deadlines, limited travel. This may also involve working over the weekends.
Follow programming best practices and strictly adhere to change management process. Responsible for completion of all required Change Management tasks and relevant control requirements
With Warm Regards ,
SANJAY
Contract Staffing - Talent Acquisition
Terminal Contacts LLC.,
Phone : 1-(813)- 864 7381
Fax : : +1 813 354 2419
Email : sanjay@terminalcontacts.com
&
: hrterminalcontacts
www.terminalcontacts.com
http://www.linkedin.com/in/sanjayjavaji
Terminal Contacts LLC., is a global provider of IT recruitment, software development and IT services. We deliver a measurable delta in productivity, profitability, and shareholder value to the world's leading companies. Our Methodology enables clients to lower the total cost of ownership and meet their business objectives.
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