Hi Partners,
Greetings,
Hope you are doing Well!!!!!!!!!!!!!!!
Please forward a profiles to shankar@techconsultinc.com
Here are the requirement details
Job Description - Senior Desktop Engineer
Experience Required:
5-10 years
Senior Desktop Engineer with strong application troubleshooting experience. This candidate should be customer service focused and will have a similar experience and/or support in a large trading environment. The successful candidate must be a Windows XP and 7 Expert, have strong skills in operating system and application troubleshooting. Candidate should also have demonstrated experience in managing incident escalation and resolution, documentation and communication. This includes assisting other techs with problem resolution, and contributing to problem resolution by giving in-person, hands-on support to end users at the desktop level. He/She will monitor the stability of the IT environment and escalate issues to IT management where appropriate.
The role will also be responsible for handling escalations, providing documentation, and implementing new products.
Duties and Responsibilities:
- Performs post-implementation 3rd level support, identifying root cause with strategic solutions to problems.
- Works with vendors to analyze and troubleshoot solutions.
- Creates and maintains systems documentation for testing and validation.
- Maintains and supports corporate standard operating system build process.
- Reviews literature, patents, license agreements and current practices to support business requirements and/or new industry technology. Prepares reports regarding new technology to communicate to management.
- Enforce request handling and escalation policies and procedures.
Minimum Qualifications:
- Strong knowledge in Windows Technology : Windows XP, Windows7, Windows Server 2008, 2003, SMS/SCCM, Active Directory, DNS, DHCP)
- Workstation technical support experiences with advanced knowledge of Windows registry, file and folder security, local/domain user security, and operating system troubleshooting.
- 7+ years supporting Microsoft Windows Operating Systems including Windows XP and Windows
- VB Script.
- Office Suite (2002/2007/2010) and Companions (Visio, Project, Access, etc…)
- Adobe Reader/Standard/Professional
- Lotus Notes and Microsoft Exchange
- Blackberry
- Communication and documentation skillset
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Exceptional customer service orientation.
- Experience working in a team-oriented, collaborative environment.
- Ability to conduct research into a wide range of computing issues as required.
- Ability to absorb and retain information quickly.
- Strong documentation, follow-up and keen attention to detail.
- Proven analytical and problem-solving abilities.
Work Conditions:
- Additional working hours as required.
- Sitting or standing for extended periods of time.
- Dexterity of hands and fingers to operate a keyboard, mouse, and to handle other computer components.
- Lifting and transporting of moderately heavy objects, such as computers and peripherals.
- Some travel may be required.
Looking forward to hearing from you at the earliest!!!
Regards
Shankar
Professional Recruiter
33505 State Street, Suite # 200 Farmington, MI 48335
V (248)-522-6879
F (248)-579-4454
Linkedin: www.linkedin.com/in/shkrajan
Email : Shankar@techconsultinc.com
Messanger: shankarraj001@yahoo.com
Minority Certified and Woman Owned Enterprise
TCI- Technology Consultants inc
Note: It is not a solicitation attempt!!!
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