Hi
Hope you are doing well.
Please send your consultant resume with contact, rate & availability information.
Send resumes to ndakka@otsi-usa.com || 913-345-9080 Ext: 131
Requirement 1
Title: Network support analyst
Location : pheonix ,AZ
Duration : 12+ months longterm
Task Description: This position is for a Converged Network Support Analyst (SDA) who will be supporting Data, Voice and Contact Center Networks. They will work 2nd shift and schedule is Monday through Friday morning - 1 pm - 9:15pm Arizona Time.
1. Very strong IP Networking skills
2. Experience supporting WAN circuits and working with LEC's trouble-shooting T1's or similar circuits.
3. Experience supporting VOIP network in a Cisco centric network
4. Knowledge and experience with CUCM
5. Experience with ISR Gateways
6. Desire experience with ICM or CVP
7. Experience supporting Cisco Contact Center Infrastructures
8. Desire knowledge of call routing in a Contact Center Environment
9. Strong data networking background
Soft skills:
good communication
mentoring
decision making
judgment
initiative
Requirement 2
Title : Telecomm Engineer/VOIP Engineer
Location: Tempe, AZ
Duration : 12+ Months ( Long term )
Task Description: Responsibilities provided by this team will include -
- Day 2 Provisioning telephony devices (ex. move phones, voice mail boxes, etc.)
- Initial provisioning of infrastructure for new office (phone provisioning for initial site build)
- Perform Post Implementation Verification (PIV) prior to turnover to Operations
- Perform required Change to voice mail Application Management Tools
- Update relevant documentation
- Reconfigure lost phone and voice mail data as a result of outage or back up failure
- Native configure of CUCM / CUC / CVP / ICM appliances including urgent restorations
CRITICAL TECHNICAL SKILLS/COMPETENCIES: The individual in this position is required to have the following experience/skills:
• Experience with configurations, provisioning, and troubleshooting telephony devices.
• Demonstrated knowledge of telephony systems, applications and networks utilized by our enterprise, including:
- Cisco Unified Communications Manager (CUCM)
- Cisco Unified Connections (CUC)
- Cisco Intelligent Contact Management (ICM)
- Telephony network (LEC, IXC, etc)
- Data networks
- Update relevant documentation (topology diagrams, rack profiles, etc)
• Demonstrated knowledge of Service Management processes and tools.
• Experience desired, but not required with the following tools
- Exony VIM
- Telecommunications Expense Management (TEM)
- HP Service Manager
• Strong Cisco background. Cisco certification are recommended but not required.
• Ability to perform complex troubleshooting to isolate, diagnose, and correct telephony related provisioning problems
DESIRED SKILLS/QUALITIES:
• Communication: Strong written and oral communication skills
• Technical / Functional Expertise: High technical aptitude and demonstrated commitment to technical skill development; including strong analytical and problem solving skills to solve complex problems logically and systematically.
• Initiative: Ability to work independently on matters of moderate to high complexity and importance with only broad direction.
• Customer Focus: Is focused on service delivery, business partner/customer needs, and quality of work
Please send in your resume for this new PAR as soon as possible. and revert with your details required to for submission
Legal Name (As per Govt. issued Documents):
Best Number to reach you:
Best Time to Call you:
Last 4 digits of SS #:
Email ID:
Rate on C2C or W2 without Benefits: Availability if offered:
Current Location:
Relocation:
Visa Status (GC/USC/h1b):
Visa Expiration:
Birth Date and Month:
Kindly let me know the answers for below questions by simply mentioning Yes/NO on the right side of the question.
1. Candidate is aware that resume being submitted to SF(State Farm):
2. Has the candidate submitted to SF(state farm) by any other vendor for this position:
3. Job description has been shared with the candidate:
4. Candidate had worked at SF(state farm) earlier:
If yes, a. internal employee or external, dates of employment, former manager, alias?
5. Is the candidate willing to wait for 3-5 business days for phone screen:
6. Is the candidate willing to join if selected by SF (State Farm):
7. Is the candidate willing to move to Bloomington, IL?
8. Has this candidate passed a background check and drug screen in the last 2 years?
Thanks and Regards
Naresh
Object Technology Solutions, Inc. (OTSI)
6363 College Blvd., Suite 310
Overland Park, Kansas 66211
Tel: 913-345-9080 Ext: 131; Fax: 913-273-0012
Email-Id: ndakka@otsi-usa.com
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