Hi Partners,
Greetings,
Hope you are doing Well!!!!!!!!!!!!!!!
Please forward a profiles to shankar@techconsultinc.com
Here are the requirement details
Lake Elmo, MN
ITIL Service Transition Process Lead
6 month contract
As a Change Manager, they provide a single point of contact and are responsible for coordinating all change functions across BITS (Bremer Information Technology Services). The primary objective of Change Management is to enable beneficial Changes to be made, with minimum disruption to IT Services. They will be required to work with process owner(s) and architect(s) to build the processes, design workflows and report to BITS management on key metrics.
As a Configuration Manager, they are responsible for the creation and maintenance of the Bremer CMDB. They will be responsible for update of all federated and non-federated attributes and creation of relationships as needed. In addition, they will ensure execution of the strategy and operational plans to increase the depth and breadth of the CMDB over time. They will work with the rest of the organization to ensure the CI data is accurate and kept up to date.
Essential Duties:
Change Management
- Overall responsibility for the lifecycle of changes within the areas under change control.
- Works with area leadership to maintain a high performing, positive virtual team environment.
- Ensures the establishment and operation of the Change Advisory Board(CAB) .
- Ensures that Post Implementation Reviews (PIR's) are conducted for all changes requiring a PIR.
- Plans and manages support for change management tools and processes.
- Maintains the change schedule and projected service outage(s).
- Developing Change Management training materials and conducting training as needed.
Configuration Management
- Implementation and maintenance of a CMDB.
- Documenting existing data model (CI classes and attributes) and mapping (relationships.)
- Developing Configuration Guidelines and associated procedures with process architects.
- Designing and implementing the CMDB tool including CI entities, attributes, and relationships.
- Determining CMDB data sources and populating data manually or automated via spreadsheets, databases, etc.
- Developing Configuration Management training materials and conducting training as needed.
- Performs audit and verification of CMDB information.
Change and Configuration Management
- Works with the process owner to plan and coordinate all process activities.
- Ensures that Local Control documents are created, maintained, and approved by management.
- Monitors adherence to processes and reports gaps.
- Accountable for the resolution and closure of any internally or externally identified audit gaps.
- Participates in the Continual Process Improvement.
- Ensures all activities are carried out as required throughout the service lifecycle.
- Ensure integration between processes is working as designed.
- Works with service owners and other process managers to ensure the smooth running of services.
Required Qualifications:
- Minimum 5 years of working experience with technology operations
- Minimum 2 years of working experience with databases strongly desired
- Experience creating application or business service models (e.g. Visio diagrams, Rational Rose, etc.)
- Experience working with project managers, architects, and platform teams to implement applications
- Experience with IT Service management process (i.e. incident, problem, change, etc.) desired
- Experience with Change and Configuration Management tools
- ITIL Foundations Certified
Highly desirable candidates will also have several, but not necessarily all, of the following:
- 4 year degree in Computer Science
- Knowledge of regulatory requirements
- ITIL's Release, Control & Validation Certification
- Service Transition Certification
- Experience with ServiceNow
Understanding of Banking applications
Looking forward to hearing from you at the earliest!!!
Regards
Shankar
Professional Recruiter
33505 State Street, Suite # 200 Farmington, MI 48335
V (248)-522-6879
F (248)-579-4454
Linkedin: www.linkedin.com/in/shkrajan
Email : Shankar@techconsultinc.com
Messanger: shankarraj001@yahoo.com
Minority Certified and Woman Owned Enterprise
TCI- Technology Consultants inc
Note: It is not a solicitation attempt!!!
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