[ASP_NET_jobs] Need CALL RECORDING in TX

Hi Partners,

 

Greetings,

 

Hope you are doing Well!!!!!!!!!!!!!!!

 

Please forward a profiles to shankar@techconsultinc.com

 

Here are the requirement details

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 CALL RECORDING- NICE PLATFORM ENGINEER

12 months

Plano, TX

 

Responsibilities: 

• Manage incidents and work orders within established service level agreements 
• Troubleshoot call recording equipment locally and within the data centers 
• Perform administration, configuration and monitoring of call recording equipment and it's adjuncts 
• Maintain documentation 
• Assist in the planning and implementation call recording upgrades, patches and enhancements 
• Participate in business continuity and disaster recovery planning in voice environment to minimize work disruption. 
• Track performance against service level agreements 
• Ensure asset management and inventory are kept up to date 
• Ensure preventative maintenance is completed as specified by voice engineering 
• Partner with internal customers and communicate changes and issues on the call recording platforms 
• Coordinate, test, and implement applications and technology through projects and initiatives. 
• Identify applications and systems that require updates and coordinate the implementation with the business owner. 
• Analyze issues and performance problems that impact the ability to conduct business Break/Fix Support. 
• Troubleshooting connectivity issues of Windows servers to ensure proper functionality and having operational support responsibilities for the call recording systems. 

Basic Qualifications: 

• Bachelor Degree in STEMP or Military Experience 
• At least 3 Years of  NICE Engineering Capacity Management 
• At least 3 years of experience designing, configuring, supporting, installing and troubleshooting: 

Required Skills;

• NICE 4.X 
• VoIP, SIP Trunking and TDM  Contact Center Call Recording 
• NICE and Avaya (DMCC and Passive Recording) 
• NICE and Cisco UCCE and CUCM (DMCC and Passive Recording) 
• NICE and Avaya/Aspect Dialers 

Preferred Qualifications: 

• Bachelor's Degree in Computer Science. 
• NICE call recording 4.x certified. 
• 1-3 years Cisco routing and switching troubleshooting. 
• 1-3 years of application database experience with SQL queries and reporting tools.
• Collapse section Requisition Competencies Requisition Competencies 

 

 

Looking forward to hearing from you at the earliest!!!

  

Regards 

 

Shankar

Professional Recruiter

33505 State Street, Suite # 200 Farmington, MI 48335

V (248)-522-6879

F (248)-579-4454

Linkedin: www.linkedin.com/in/shkrajan

Email : Shankar@techconsultinc.com

Messanger: shankarraj001@yahoo.com

Minority Certified and Woman Owned Enterprise

TCI- Technology Consultants inc

Note: It is not a solicitation attempt!!!

 

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