[ASP_NET_jobs] Need Cisco UCCE-ICM Engineer in

Hi Partners,

 

Greetings,

 

Hope you are doing Well!!!!!!!!!!!!!!!

 

Please forward a profiles to shankar@techconsultinc.com

 

Here are the requirement details

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Cisco UCCE-ICM Engineer

Plano, TX

1 year

 

Responsibilities: 

• Design, implement, and configure Cisco ICM, UCCM, and CCVP contact center solutions. 
• Second and third level support service delivery managers and operations support vendor to ensure concerted effort is being placed on root cause analysis for Telecom outages. 
• Recommend to service delivery managers and operations support vendor improvements in hardware or software needed to maintain reliable Telecom systems. 
• Sizing and Capacity of Cisco UCCE elements : 
• ICM, CCVP, CUCM 
• Scripting of Call Flows, On-Hold Messages, 
• Address Reporting, Monitoring and Alarming  requirements 
• Manage incidents and work orders within established service level agreements. 
• Troubleshoot call recording equipment locally and within the data centers. 
• Perform administration, configuration and monitoring of call recording equipment and its adjuncts. 
• Maintain documentation. 
• Assist in the planning and implementation call recording upgrades, patches and enhancements. 
• Participate in on-call support for voice systems. 
• Participate in business continuity and disaster recovery planning in voice environment to minimize work disruption. 
• Track performance against service level agreements. 
• Identify opportunities and drive service improvements. 
• Ensure asset management and asset inventory are kept up to date. 
• Ensure preventative maintenance is completed as specified by voice engineering. 
• Partner with internal customers and communicate changes and issues on the call recording platforms 
• Coordinate, test, and implement applications and technology through projects and initiatives. 
• Identify applications and systems that require updates and coordinate the implementation with the business owner. 
• Analyze issues and performance problems that impact the ability to conduct business Break/Fix Support. 
• Troubleshooting connectivity issues of Windows servers to ensure proper functionality and having operational support responsibilities for the call recording systems. 

Basic Qualifications 

• Experience with the Cisco Unified Contact Center System including knowledge of the Central Controller Configuration, ACD and VRU Peripheral Gateway configuration and support, Cisco Call Manager, Configuration Manager, Script Editor, CTI OS. 
• Bachelor Degree in STEMP or Military Experience 
• Design Engineering Capacity Management 
• At least 3 years of experience installing/designing: 

Required Skills:

• CISCO Intelligent Contact Management 
• Cisco Unified Contact Center System 
• CUCM 
• CCVP 
• Cisco VXML Gateways 
• TCL scripts 

Preferred Qualifications 

• 1-3 years Cisco routing & switching 
• CCVP Certification 
• CCNP Certification 
• 1-3 years' experience with SQL2008 Query

 

Looking forward to hearing from you at the earliest!!!

  

Regards 

 

Shankar

Professional Recruiter

33505 State Street, Suite # 200 Farmington, MI 48335

V (248)-522-6879

F (248)-579-4454

Linkedin: www.linkedin.com/in/shkrajan

Email : Shankar@techconsultinc.com

Messanger: shankarraj001@yahoo.com

Minority Certified and Woman Owned Enterprise

TCI- Technology Consultants inc

Note: It is not a solicitation attempt!!!

 

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