Hi Partners,
Greetings,
Hope you are doing Well!!!!!!!!!!!!!!!
Please forward a profiles to shankar@techconsultinc.com
Here are the requirement details
IPT Network Engineer
3 mos
IPT Network Engineer
Responsibilities:
This position will serve as a technical resource on IP Telephony projects and daily operational duties. The network is a Cisco environment supporting 900+ servers, 2,100+ users, IP Telephony and a Call Center. The candidate will work with managed services vendors, business analyst, project managers, and other network engineers to inventory, plan, and design and configure IP Telephony call processing and contact center applications.
Project and Operational Support duties:
• Identify and quantify project tasks
• Liaison between vendors, customer and IT
• Driving financial and operational excellence
• Taking business needs and turning into customer solutions
• Identify and recommend improvements
• Provide support for of the IP Telephony / Call Center environment as needed
• Designing and configuring IP IVR scripts
• Exercise Innovation during all stages of the project life cycle from design through implementation
• May provide On-Call support responsibilities on a rotational basis
• Responsible for delivery of excellence in products, process, and infrastructure management
• Accountable for following Change Management process and other operational processes
Skills:
- Detailed understanding of data network concepts and operational functionality
- Significant understanding of telephony related systems including: IVR, call recording, work force management, voice recognition, call detail reporting, call center management and reporting systems
- In depth technical knowledge of Cisco IPT technology and UCCE call center technology and platforms; with specific hands-on experience utilizing CTIOS and CVP
- Practical experience with planning and implementation of major system upgrades and new business applications on the Cisco IPT and UCCE infrastructure and associated applications
- Minimum of 5 years of experience with planning and implementation of major system upgrades and new business applications on the Cisco IPT and UCCE infrastructure and associated applications
- Minimum of 5 years of experience with maintenance, support and problem resolution for Cisco IPT, UCCE, infrastructure and associated applications
- Minimum of 3 years of experience in managing both individual server and virtual environment platforms in the UCCE/IPT environment.
- Interface with Architects, Engineers, and vendor resources in technology evaluation, design, implementation planning, and operational problem resolution
- Experience in managing both individual server and virtual environment platforms in the UCCE/IPT environment
- Extensive knowledge in the common carrier industry, its services, technologies, vendors, networks, and carrier facilities
- Exposure to ITIL process methodology a plus
Perform analysis and diagnosis of complex voice and data network issues
Ability to determine problems and deliver known solutions
Working with cross-functional team
Ability to communicate effectively both verbally and in writing
Strong presentation skills
Looking forward to hearing from you at the earliest!!!
Regards
Shankar
Professional Recruiter
33505 State Street, Suite # 200 Farmington, MI 48335
V (248)-522-6879
F (248)-579-4454
Linkedin: www.linkedin.com/in/shkrajan
Email : Shankar@techconsultinc.com
Messanger: shankarraj001@yahoo.com
Minority Certified and Woman Owned Enterprise
TCI- Technology Consultants inc
Note: It is not a solicitation attempt!!!
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