Hi Partners,
Greetings,
Hope you are doing Well!!!!!!!!!!!!!!!
Please forward a profiles to shankar@techconsultinc.com
Here are the requirement details
Mounds View, MN
Programmer Analyst
6+ Month Contract
POSITION DESCRIPTION:
Provide operational leadership, support, training, testing for assigned applications which will include Web Application Infrastructure (middleware technologies). Work closely with business sponsors to present standard and/or custom build offerings, as necessary.
POSITION RESPONSIBILITIES:
· Execute and lead all phases of middleware builds and coordination with contract and MS resources to ensure quality and completion.
· Provide application technical support consistent with defined service levels for assigned application.
· Follow MSS-IT standards, procedures and methodologies for project management and system development.
· Ensure applications operate in accordance with the needs of the business and optimize Medtronic's investment
· Build credible relationships across teams to understand functional specifications, as well as confirm support requirements
· Collaborate to ensure appropriate planning and execution of delivery, cutover, and hypercare activities
· Govern the following phases of the development life-cycle: design, development/unit testing/, break-fix support of FUT/UAT, hypercare, and support
· Partner with functional and technical teams to coordinate triage and resolution of issues within defined service levels
· Perform technical support and system development functions, consistent with defined service levels, for assigned business applications. This includes the ability to:
- o work closely with end-users to identify issues and capture business requirements
- o translate business requirements into system design specifications
- o perform appropriate development and testing activities
- o communicate clearly both verbally and in writing
- o coordinate activities between both end-users, other IT departments and offshore leads
- o Lead troubleshooting initiatives for issues that arise.
- o Resolve complex client technical issues:
- o Isolate and determine root cause of complex technical problems based on client and support center input; work on problems of moderate to difficult scope where analysis of situations or data require an in-depth evaluation of various factors
- o Resolve technical issues escalated from the IT Support Center and other team members
- o Troubleshoot and analyze symptoms related to computer system errors to determine effective resolution of client issue
- o Interact with escalation resources (vendors) to resolve complex technical issues as required
- o Create appropriate documentation as defined by the development methodology
- o Manage ServiceNow bucket
- o Transition & prioritize tickets (daily)
- o Liaison for escalation or sensitive support issues w/ customer
- o Giving direction on actions for complex ticket resolution
- o Interface w/ vendor support
- o All P1/P2s - MI's
- o Ownership w/problem management & coordination w/ Architecture
· Define and maintain support plans, SLAs, and metrics outlining team performance managing support queues
· Govern staffing plans and assignments, as well as provide day-to-day direction regarding assigned work and priorities
· Partner with applications, infrastructure, business and project teams to define processes and procedures to monitor systems, rapidly respond to incident tickets and provide status to management on business impact.
· Provide leadership during critical management situations and organize support teams towards impact mitigation. This includes facilitating crisis management process and follow-up on issues root cause resolution with corrective / preventive measures.
· Early engagement in application life cycle process and collaborate with project team in defining business support models consistent with defined overall production / application support strategy and approach.
· Provides effective change leadership in driving continuous improvements and innovation in the business focus production support area
Maintain competency in the technologies related to responsibilities.
o Manage all phases of middleware builds and coordination with contract and MS resources from initiation to implementation.
o Manage all phases of Global Portfolio Solutions technical support and coordination.
Responsible for the following deliverables:
• Technical design specifications
• Code Review
• Support Plans (SLAs, Metrics, Work flow)
• Applicable SOPs
• CMDB
DESIRED/PREFERRED QUALIFICATIONS:
· Experience with installation, configuration and troubleshooting issues related to web hosting technology.
· 4+ years Database knowledge.
· Background in web application technologies.
· Infrastructure and firewall solid background.
· Server administration / Database knowledge.
· Experience in server builds using the following:
- o Apache/IIS/Sun One
- o Tomcat/Weblogic/JBOSS
· Enterprise Application Platform experience with SunOne, Weblogic, Active Directory, AEM, Apache web server, IIS and Tomcat.
· GUI Development Tools experience with ASP, JAVA, SQL.
· Programing Language experience with SQL, XML, C#, .NET, asp.net
· Reporting tools experience with SSRA & SSAS
· Server experience with Window, Solaris, Unix and Linx
· Database experience with MSSQL
· ITIL v3 Foundation Certification-preferred
Looking forward to hearing from you at the earliest!!!
Regards
Shankar
Professional Recruiter
33505 State Street, Suite # 200 Farmington, MI 48335
V (248)-522-6879
F (248)-579-4454
Linkedin: www.linkedin.com/in/shkrajan
Email : Shankar@techconsultinc.com
Messanger: shankarraj001@yahoo.com
Minority Certified and Woman Owned Enterprise
TCI- Technology Consultants inc
Note: It is not a solicitation attempt!!!
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