• Support analysis components of an initiative with a particular focus on business analysis, design and deployment to support initiatives within the Client Ops/ Client Service IT & Ops Transformation Program
• Support senior BAs in defining business/system requirements
• Research and resolves issues within business analysis activities
• Document detailed requirements and related documentation
• Analyze current processes and recommends process improvements
• Participate in design sessions, documents and validates recommendations
• Serve as a business representative by bringing Subject Matter Expertise from the business area to support the Ops Transformation program
• Support the preparation of business cases, cost/benefit analysis, risk assessment and contingency planning
• Support project planning activities
• Support implementation activities including planning, training and deployment activities.
• Define and document business requirements and/or in performing project support duties
• Work closely with IT & Ops Transformation PM and Process Architect to ensure day to day activities are aligned with business requirements
• Work in partnership with the LEAN Management office to conduct LEAN waves as subject to process initiatives.
Shankar
248-522-6879
Technology consultanst inc
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